When I posted “Oh, and I Have Multiple Sclerosis”, I had one hope – to share my story in an authentic and honest manner. I did not have any expectations other than a few people reading it. I did not know if I would receive any feedback or responses. Yet, I have been overwhelmed and blessed with responses of support. Many of them have been directly from friends and family. Some of them have come through those same people.
I can not thank everyone enough. The responses represent the best of humanity. They have been surprising, heartwarming, and, at times, heartbreaking. I have especially appreciated the thoughts of support for Courtney.
– Lil Jon (On every song)
Buried in the responses were a few questions. I wanted to share some responses and respond to some questions.
Question #1: What has surprised you most since the announcement?
Answer #1: I am surprised by the people I heard from and the stories they have shared. This includes a few people who I don’t personally know. I am reminded that we never know the burdens people carry and the stories they hold.
Question #2: Why don’t you raise money for MS (instead of CFF)?
Answer #2: I have always disliked the pictures of people holding big checks with amounts they have given to a charity. It has always seemed self-serving. The exception is if the picture will inspire someone else to write a bigger check.
I believe charity should be done because it’s the right thing to do. These should be selfless reasons. It is about helping others. The MS charities feel a little too close too home. It may sound weird, but it feels somewhat selfish because it could or will be helping myself.
For now, I remain committed to the Cystic Fibrosis Foundation as my primary charity. This may change one day. I occasionally ponder if this the right response.
Question #3: Is this related to you being gluten-free/celiac?
Answer #3: Who knows? Celiac and MS are both autoimmune diseases. Consuming gluten appears to increase my chances of a flare-up. Plus, who doesn’t love rice flour seasoned with a pound of sugar? Or beer made from sorghum?
Question #4: Did your MS have anything to do with the investment in Contegix and your departure from day-to-day there?
Answer #4: Wow, no. Absolutely no. I actually did not even mentally connect those 2 events until someone asked the question.
We took the investment in Contegix to further our mission and to push our commitment to our core values. Craig and I are committed to the Rapid Accelerated Growth of our talent (their personal development), our customers, and our stakeholders. We wanted to build and expand our Go Beyond philosophy. Our industry is ripe with companies that do not care about the customer. Contegix is something different, and I am incredibly proud of that. It’s why I remain a shareholder and am on our Board.
We could have continued as-is, but we found a partner who concurred with and supported this mission. It allowed an acceleration, and I see the benefits of this decision every day. Contegix has achieved FedRamp certification. We have continued to hire and grow our people. It’s truly a joy to see it.
As to my stepping away from day-to-day operations, I am drafting a blog post regarding this, but it had nothing to do with the MS. Many people have heard me talk about this topic – Know Your 100 Miles. I hope the piece helps other entrepreneurs, leaders, and founders do what they do best. In short, Contegix needed a CEO who could take on the next phase of our mission, and we have one. I have an opportunity to observe, guide, and lead from our Board.
Finally, I will call out the elephant in the room. While this post and the last one were about MS, this blog will not become focused on MS. It will be what it always has been – my random thoughts. Sometimes, that means MS. This blog will not be defined by MS just as I am not be defined by MS.
I am a (doting, loving) father. I am a (faithful, nightly cuddling, giddy) husband. I am an (intensely loyal) friend. I am an entrepreneur. I am a (math and computer) geek. I am a mentor and a mentee. I am an ultra marathoner. Oh, and I have multiple sclerosis.
Three years ago today, Courtney and I walked into a doctor’s office. We left with what we knew was the outcome. I was diagnosed with multiple sclerosis, specifically relapsing recurring multiple sclerosis. It started with an MRI to check some neck and spinal issues. It was followed by Courtney ordering a full with and without contrast MRI. It culminated with the official diagnosis that day.
This will come as a surprise to many, including some very close friends and family. Please know that is a reflection of the situation rather than my love for you. We told very few people in order to limit the exposure. We wanted to protect our family and our children. We wanted to ensure we had the answers to our questions which would be their question. We wanted them to see how it has not stopped our family. We wanted them to all be old enough to know rather than have 1 or 2 hold the secret. We wanted to be able to prepare them for what others may say, think, and whisper. Time gave us that breathing room and allowed us to not live on the margins. We only recently told our incredible kiddos.
Graciously share, and help people be the best they can be.
– Bob Cancalosi
Why am I talking about this now? Because I am tired and angry. And neither of those are symptoms caused by MS.
When I was first diagnosed, I researched everything I could about MS. It painted a picture of a very difficult life. It was a life spinal taps, canes, wheelchairs, hospital beds, MRIs, pain, etc. Many of these were covered by the phenomenal organizations working hard to cure MS. I understand why. These stories and images create emotion, and emotion drives people to open their wallets and purses. They are working to ensure this disease is cured.
This is a noble goal, and I commend everyone working on it. I have already benefitted from their relentless commitment and will hopefully benefit from a cure. These stories are also the realities for many with MS. That can never be forgotten. I repeat – these stories are the realities for many with MS and that can never be forgotten.
Yet, these stories were scary for me. These are all I found when I searched online. They might be driving energy and money to find a cure. This will create tomorrows for those with MS and their families. Yet, they were destroying my todays.
I am tired of only these stories, and I am angry at only these stories. These cannot be the only stories and experiences. I believe they are having another impact, and it’s not positive.
I have been blessed to meet and talk with numerous people with MS. Too many have given up their dreams, goals, and lives to this disease. Some of it was because of the symptoms and realities of the disease. Some of it was because the disease emotionally and mentally stole it. I met a woman who decided against having children because of her MS. She has not had a relapse in nearly a decade. My nurse coordinator gave up cycling months after being diagnosed. She still had the strength and balance to ride. She told me her fear of the disease paralyzed her.
Bow our heads and pray to the lord
Til I die I’m a fuckin’ ball
– Who Gon Stop Me by Kanye West & Jay-Z
Since my diagnosis, I have completed the Contegix investment by our private equity firm. (Small side note – our PE firm was extremely supportive of my decision to become public. I can not rave enough about the team and their character.) I took an 87-mile jaunt through Leadville that was cut short by a torn hamstring (not my MS). I have given a dozen speeches on tech, entrepreneurship, and the future of Saint Louis. I have become scuba certified and completed over a dozen dives. I have logged thousands of miles running. I have made coffee for my wife nearly 1000 times. I have hugged my children too many times to count.
I have bad days. The most common issue is pain, especially something known as the “MS Hug”. I had one a few weeks back on a Sunday. Courtney asked me how my day was as we settled into bed for the night. I shared I had been in pain most of the day. She seemed very surprised and ticked off a list of things I had done that day. From picking up donuts for the kids and a sleepover guest to running 15 miles to taking the kids to lunch, I was in pain.
She then asked why I didn’t just relax and take it easy. I told her that I was going to be in pain most of the day regardless of what I did or what happened. That day, like every single day, is a gift. I was not going to waste a gift. Pain was going to be there, and I had enough strength to push.
I strive to live my life with integrity, authenticity, and grit. I am going to continue living my life the same. Every second is a gift to make the world better for myself, my family, my community, and the world. I believe this is only achievable by going after impossible goals and helping others do the same. My MS is merely part my journey.
Thus, I am going to share more in the hope it helps those struggling with achieving their goals, including those with MS. I am going after Leadville Trail 100 in 325 days. I am working on my next venture to fix a century-old problem. I will walk my daughter down the aisle one day in the far-off future. I have huge goals for myself and my family. I am going to set sights on the impossible. Oh, and I have multiple sclerosis.
I have been thinking about daylight savings the past few weeks as it approached. Most articles, blog posts, Facebook updates, etc. will be around the idea that daylight savings is not practical. I wholeheartedly concur, but I do not think it is useless. I waited a few days after the time change in hopes that readers have recovered from this twice year inconvenience and will hear me out.
Before starting, I have to admit that I am obsessed with time. Our house has numerous clocks, including a giant one in our great room that hovers over us. At Contegix, we had a core value of “Respect People, Data, and Time”. I firmly believe those are the (only?) three things one can not restore once squandered. I grew up believing that being on time was considered tardy. For me, time is a currency that I withdraw from a bank account every second. Yet, I can never get an account balance of how much remains.
The benefit of this is that I remain diligent on where I spend my time. It allows me to unemphatically and respectfully say “no”. This has become critical lately as my free (defined as in “available”) time is often mislabeled as free (defined as in “not of value”) time. As the quote goes “Show me your calendar, and I’ll show you what you prioritize.”
Given this, why would I defend daylight savings, especially when it just took an hour?
Losing an hour is a reminder of how powerful 3600 seconds can truly be. I see people yawning through the first few days after DST. The impact is not merely anecdotal. Traffic accidents go up the Monday following DST with tired drivers cited as the reason. In addition, a 2008 Swedish study found that the risk of having a heart attack increases in the first three days after switching to DST in the spring. (See https://www.timeanddate.com/time/dst/daylight-saving-health.html.)
Daylight savings is an hour lost to the nothingness, but how many of us waste an hour on the trivial and simple? Mindlessly watching TV instead of reading the book that’s been sitting on desk for 6 months. Complaining about being overweight instead of doing the recommended daily cardio or meditate. Staring at a handheld screen waiting for the next Facebook update instead of embracing the loved one next to us or volunteering at a charity.
My defense of DST? Maybe it’s the reminder all of us need about how powerful one hour can be.
We have a debt to those before us and an obligation to those that come after us. We maximize life and potential through heart, intelligence, and grit. We focus on our bond. We do all of this together because we are always stronger together. Mostest.
— Porter Family Mission Statement
In August 2015, I had the amazing opportunity to crew and pace a friend in the Leadville Trail 100 Run. It was a life changing experience, and one I previously wrote about with a commitment to return to Leadville in one manner or another. For those who want the short version, this is a 100 mile race on trails starting in Leadville, Colorado at 10,200 ft above sea level with climbs up mountains to 12,600 ft. A racer must complete the 100 miles within 30 hours.
On December 1, 2015, the Leadville race lottery opened up, and I entered to return to Leadville in August 2016 as a racer. Fate was not kind and returned a “thanks, but no thanks” a few weeks later. It also returned an opportunity to attend Leadville Race Camp with an optional guaranteed spot in the race.
It was an opportunity I took. It gave me dedicated time in Leadville 6 weeks before the race and an opportunity to run every section of the course. It also gave me a coveted spot in the race for 2016 or 2017. I opted for 2016, and training began nearly immediately.
So, we will maximize life and potential through heart, intelligence, and grit.
Fast forward to the morning of August 20, 2016, I was in Leadville surrounded by my crew:
My wife – Courtney
The day did not end as I had hoped. Regardless, it does not take away any of the effort by my crew or the support of my family and friends, especially Courtney and kids.
Somewhere around miles 8-10, the hamstring insertion point around my right knee started to bother me. The joint was fine, but the hamstring failed to lift and fire as it should. This occasionally caused a little bit of drag of my right toes and slowed me down.
Fast forward to ~40 miles, I left Twin Lakes and 10 miles later came into Winfield (the midway point) slower than I had planned after crossing Hope Pass which is the highest point of the race at 12,620 ft above sea level. Corky informed me that I needed to negative split the return. I had to get back to Twin Lakes faster than I had previously just done the section. Coming back is more technical and harder. Thankfully, I could now run with a pacer who could also carry all my gear, including food and water.
Jeffrey became my first pacer at this time. We flew into Twin Lakes. We passed dozens of runners climbing UP to Hope Pass (12600′ ft elevation). IIR, it took less than 2 hours. On the way down, we had to go fast. I was clearly favoring my left leg by this time.
Unfortunately, I tripped twice starting around mile 55. This was due to the drag of my right foot. At this point, I believe I pulled the muscles on my left lower back. We still completed the negative split, and I made cutoff! This remains my proudest performance in the race.
It was time for Corky to pace me – from Twin Lakes to Outward Bound. We made amazing time. My left lower back was beginning to become an issue. I was moving with a motion where I was twisting like being pulled left and back even when moving forward.
Noah took the following section – Outward Bound to May Queen. Despite the huge climb, I had enough time banked we could do these 11 in 24 minute miles. This would have been relatively easy in a healthy state. As we climbed Powerline, it became clear my back was done. The 90 degree lean and navigating on my trekking poles became a permanent fixture for the remainder of the race.
I ran for the next 3.5 hours hunched over at 90 degrees. I used my trekking poles to make sure I didn’t fall and to help continue to move forward. It was impossible to stand upright.. The pain of both pulled back muscles wrapped around to my obliques and abs. I stayed this way until it became clear that we would not make cutoff. I would have continued to be full 100 if I had time and would have been able made cutoffs. Yet, it was not fair to my pacer and my crew.
I ran ~86+ miles with most of the last 20 in severe pain and barely being able to stand. My crew had to carry me into the medical tent after I pulled out of the race.
At every step, the crew was there helping me. Hell, they were still helping as my race was over and I struggled to move around. When I said I was doing Leadville, they jumped and offered to help. Two of the crew members were with me rather than celebrating wedding with their respective wives.
This was difficult for me to have people help. I don’t like getting people’s help. It’s not my ego. It’s not because I consider myself better than them. It’s solely because I never want someone thinking I want something from them EXCEPT for the friendship itself.
As I reflect back on that day two weeks later, I barely recognize myself from the actions and from the pictures in some ways. Yet, I think about our family’s mission statement as my desire to run Leadville stemmed from my prior experience and the mission statement.
I didn’t start running until March 2010. While I could not cover the 100 miles, my hope is that someone is inspired to achieve what many consider impossible. I hope I honored the obligation to those around me and those that come after us.
I hope my kids, my wife, and my friends see that I honored the commitment to maximize life. I gave my heart and did it with grit. Even when it hurt and I (literally and figuratively) fell down, I still got back up. All of us did it together because I can attest that I was stronger because of them, their selfless help, and our bond.
Up until a few years ago, I had always disliked the charity pictures of a company representative, usually the CEO or President, giving a big (in physical size) check to a charity representative. It seemed the opposite of what I had always been taught about helping others. One helped for one reason – because it’s the right thing. I believed the big check was about the photo opportunity, the press release, or the kudos from peers for the company.
I missed something though. I mistakenly viewed it as a public stunt to benefit the company. The reality is that it serves the charity more. It gets the charity exposure. It encourages others to help or, at least, ask how and if they can help. The need to give exposure is why we purposely and purposefully change our approach to our involvement. Last year, Forbes profiled our commitment to the startup community. Providing exposure to how others are helping is only part of our change regarding community engagement.
Lives are busy, and very few people have the time to wake up every day to think about how to better serve their communities. Even fewer have the time to volunteer despite wanting to do so. Thus, in 2016, we’ve announced our “16 in ’16” volunteer program, to provide Contegians paid time off to serve their communities.
The decision and ability to do this stemmed from three key factors:
1. Our Mission – I am proud of how often we talk about core values which guide our day-to-day. Our mission guides the long term. Our mission is to empower those around us, specifically Contegix stakeholders. This includes our customers, partners, and members of the Contegix family. Yet, the stakeholders extend beyond our digital and physical walls. They extend into our community.
2. Our Success (Through Hard Work) – A core measure of our success is the growth of our people, specifically their skills, their knowledge, their personal development, and their impact on the community. Over the past few years, our individual and collective hard work has been rewarded. We have achieved significant success, and I have no doubt that we will continue to do so. I have always believed this success and growth is what delivers sustainable financial results. That’s the reward but never the goal.
3. “To those whom much is given, much is expected.” – I am reminded of this religious-inspired quote from John F. Kennedy. Regardless of religious or political affiliation, I believe this concept stands and is core to humanity. The selfless help given by many during the recent flooding echoed and demonstrated this.
With this in mind, Contegix will be engaging a company commitment to empower and help those in our larger community. Each Contegian will be donating nearly 1% of her time to empower and help those around us. Every Contegian is expected to volunteer for 16 hours in 2016. This is in addition to our current company-wide commitments of time.
As part of our core value of respecting people and time, every Contegian will be provided paid time off to volunteer at the following organizations:
“Do well by doing good.”
— Benjamin Franklin
Two weekends ago, I had the opportunity to crew and pace a friend, Jeffrey, making his second attempt to run the Leadville Trail 100 race, aka LT100 or “The Race Across the Sky”. For those unfamiliar with LT100, it is a 100 mile race held annually that was first held in 1983. This would be the 33rd running of this scenic out and back race that starts and finishes in downtown Leadville, Colorado.
During the race, runners cross through the heart of the Rocky Mountains. The highlight of the race is the climb up to Hope Pass at 12,620 feet above sea level which one gets to experience twice! Racers run unsupported the first 50 miles. Pacers are only allowed on the second half of the race. Runners must complete the 100 miles in under 30 hours to be considered a finisher.
When describing the finishers, Abby Long of Life Time Fitness, the company that operates the race, once stated, “They look like death coming in.” The motto of the race says it all, it takes “Grit, Guts, and Determination”. Yet, runners and crews keep coming back year after year.
I now know why, or at least, why I want to come back and eventually run it. This race is about humanity. It’s about our relationship with our respective selves, with each other, and with the world around us – and sometimes the struggle between those.
That clarity started with another friend, Corky (@CorkyMillerSTL), jumping in and crewing at the last minute. Corky is an alumnus of this race. He has paced twice and ran once. He is also the person who got me into running. He would be the only person in our crew who had either paced or finished Leadville. Corky has done both. He’s a phenomenal runner and someone I adamantly admire – for his running and how he lives his life with deep integrity and commitment to family and friends.
By coincidence, we had scheduled to have breakfast on Wednesday, 3 days before the race and 1 day before I left for Leadville. I mentioned to him that I was headed to Leadville and leaving in 36 hours. I asked if he could share any advice. Within a few minutes, Corky had shifted from giving advice to deciding to cancel his weekend plans and head to the race with me. He would miss his anniversary (with his wife’s support) to help me and a person whom he has never met.
Corky was not alone in his commitment to the runners. Everything becomes about helping your runner cross the finish line. Sometimes that meant physically supporting him. It meant logistically support him, and other times it meant emotionally supporting him. There are effectively two avenues to support – aid stations and pacing. For the aid stations, every member of our crew, including Jeffrey’s mother-in-law who came over from Japan, was there to support him. We were prepared for whatever Jeffrey needed irrespective of whether he knew what it was that he needed. We swapped his camelbacks with fresh water, fuel, and salt pills as he came into each aid station, often without stopping. When Jeffrey arrived at Winfield Aid Station (mile 50), we removed his shoes and socks knowing that he crossed the river 7 miles earlier. These were quickly replaced.
Corky, John (Jeffrey’s business partner), and I all served as pacers. LT100 is unique in that it also allows pacers to carry their respective runner’s gear. So, we carried as much as possible whenever we were passing, such as headlamps, jackets, and fuel. The pacers are mule, cheerleader, drill sergeant, nutritionist, and time keeper. It is about thinking for your runner when he can not think beyond taking the next step.
As previously noted, being a pacer is about physical, logistical, and emotional support. This was most evident as a pacer. I had the chance to run 2 segments with Jeffrey as his pacer for a total of 24ish miles. The first section was 10.5 miles (mile 50 to 60.5) from Winfield to Twin Lakes. This is often considered the hardest segment of the race. This is the turnaround point and the start to climbing back up to 12,620 feet elevation at Hope Pass. This is a grit point. It’s either pull out of the race time or climb the damn mountain time. Jeffrey chose the latter.
This would be the farthest distance he had run. Managing his time up to Hope Pass and encouraging him to drink and fuel were my top priorities; however, it could not take a backseat to the awe in front of us – both the world below us and his commitment. At the top, runners are pleasantly greeted by a woman wrapped in warm coats as the temperature had dropped to below 40F. She was accompanied by a small generator, a Chronotracker, smiling words of encouragement for all, and an amazing view. It was hard to see the beauty come into view with every step. I felt part of my job as cheerleader was to ensure Jeffrey did not miss out.
From the top, we descended 800 feet to one of my favorite points – Hopeless Aid Station. How do you get water and supplies to 11,800 feet? Llamas, of course. Water is pulled from a stream, packed onto the llamas, and purified up at Hopeless. After the haul up to Hope, Jeffrey needed some time to recoup and fuel. It’s hard to do these while climbing; however, he came into Hopeless looking better than he did at Winfield. He was rehydrated and smiling. Back down from Hopeless and into Twin Lakes, we went.
Corky took the next segment from Twin Lakes to Outward Bound (fka Fish Hatchery) which totaled 16.5 miles. He pinned the needle with Jeffrey at times and helped reduce his time. Puking aside, this gave leeway in time for John and me to tackle the next two segments, including John and Corky climbing Powerline. John returned Jeffrey in great spirits and added even more time; however, he was spent.
We now had a little more than 13.5 miles to go of LT100. We had predicted this segment would take approximately 4 hours. If so, this would give Jeffrey 20 minutes to spare from the 30 hour cutoff. The first 3-4 miles, it was a combination shuffle and walk with an average pace in the mid-18s. My gut feel was that there was more left in his tank and that the sun rising would energize him. This was about supporting him. Frankly, at this point, I lied to Jeffrey about his pace and numerous facts. For example, I claimed he would have not finish on time if he didn’t pick up the pace. He would have finished with 10 minutes to spare based upon the mid-18s. When he asked for an energy gel to eat down the road, I “accidentally” opened it before handing it to him.
He picked up the pace after that a little bit. Something clicked at mile 5 though, and we were off to the races.
Jeffrey became a damn machine. We started passing runners and their pacers in handfuls. At one point, a pacer and runner started running with us. Jeffrey was in lead, and I was behind him. This pair was behind me with their pacer screaming words of encouragement. “We are a g*d damn freight train. CHOOO-CHOOO!! Roll on, mother f*ckers!” Leading this pack did something for Jeffrey, and he dropped the hammer.
I looked down at our pace. We were sub-10 min/miles. We clocked miles 95 & 96 at around 8:43 min/miles. We were flying and had already dropped the runners trailing us. As we ran past more people, I distinctly remember a female runner asking her pacer, “How the hell are they doing that?”
With less than four miles to the finish, I had to call our crew. We were coming in well ahead of time, but I didn’t know how much ahead. Unfortunately, I caught them at breakfast. They hadn’t received all of their food yet. Regardless, it’s about the runner. Food was abandoned, check was paid, and they were out the door to be there. He had completed the final segment in 2 hours 51 minutes 38 seconds (2:51:38). He slaughtered the expectation of 4 hours.
finished with a time of 28 hours, 27 minutes, 19 seconds (28:27:19) to claim his first Leadville Trail 100 Finish with his wife by his side. This was her race, too, after a year of supporting and nourishing him.(Endurance sports are a selfish sport. Period. No discussion.) His crew was there to cheer him on.
Yet, we were not anything special in our commitment. (We did have the best driver, though.) Every crew operated in the same manner with their runners. And it extends past the crews. Like many, including the elites who had finished the previous day and most of the town, we waited around to see the remaining runners cross the finish line over the next 1.5 hours. Jeffrey finished 162 of 313 finishers. Another 161 runners would cross the finish line before the shotgun blast signaling the 30 hours cut off. This includes Rui Pedras, whom I have never met.
Rui came in at 29:46:56 for spot 307. What amazed me about his run was the last 150 yards. Every single step of the last 150 yards was heartbreaking. He could barely maintain keeping himself upright. It required the use of hiking poles that were splayed out at 90 degrees from each other. His legs would cross as he took steps. He looked like a first-time skier. Mental and physical exhaustion had pushed him to the brink.
The crowd was there every second cheering and encouraging a person whom they don’t know. He surged on their volume and words. It may have taken him nearly 20 minutes to cover the 150 yards, but he made it.
There’s something about seeing someone struggle, never giving up, and gritting down. There’s something about seeing strangers cheer and energize the spirit of someone they have never met and will probably never see again. It’s the commitment of one’s self, the crew’s to the runner, and the town to this race and its human endeavor against and with nature. It is the “Grit, Guts, and Determination” of all on display with humility and pride.
That is the essence and the spirit of Leadville – the race and the town. And that is why I will return.
I previously stated that it was an opportunity to be involved. The reality is that it was more than that. It was a gift and blessing. LT100 has the potential to be life-changing if one lets it. For me, it was that, and that is not a phrase I use casually.
For more information about the race and this year’s results, check out the following:
Recently, Forbes published an article on cloud computing, its popularity, and whether it is ready for prime time. While the cloud infrastructure and application markets are currently sized at $33B and $106B, respectively, and are continuing to grow, “[a] new report from HfS Research concludes that even the largest, most IT-savvy enterprises are still struggling to realize the value of As-a-Service platforms.”
Here are the biggest factors cited in the article, according to top executives:
What is the impact of this? Seventy-one percent (71%) of large enterprises believe that realization of cloud services is at least five years out, possibly longer. Two percent (2%) believe they have reached a point where cloud is core to their business, ongoing strategy, and operations. I believe the numbers are at risk of being both over reported and under reported, depending upon the organization.
There is a potential for the number to be over reported by senior leaders due to multiple reasons. Lack of usage visibility and lack of understanding what cloud is, are the most prevalent. While hopefully rare, there may also be the perceived risk of irrelevance if the senior leadership and IT staff lack a cloud strategy. Thus, inflation of the numbers is a possibility.
It runs the chance of being under reported due to both IT and non-IT employees utilizing cloud providers. This often occurs outside of IT governance and oversight. In May 2014, Avanade, the joint Accenture and Microsoft consulting firm, conducted a survey of IT managers and found that 66% have seen the challenge of employee provisioned cloud services. Once again, this reflects the overall lack of visibility.
For these reasons and due to our core competencies, Contegix has always approached the market with a vision of responsibility. We need to build confidence in the cloud model. We strive to do this for our customers, partners, and even our industry peers.
First and foremost, we approach every customer by understanding their individual business needs and requirements. This is irrespective of their size, level of management required, and technical aptitude. Our conversations with prospects are focused on what will deliver value, move their organization forward, and provide a path forward for the business and its IT needs. As such, we view our role as both supplementing and complementing in order to allow corporate IT to focus on the strategic deliverables.
For many, this means delivering private and/or hybrid clouds designed to meet their current requirements. For others, it’s focused on delivering management of a specific application. Regardless, it means integrating with their current infrastructure and IT teams. This necessitates a mutual education between our customers and Contegix.
Finally, we help customers get visibility into their Contegix cloud environment by delivering industry leading metric collection and reporting. For a number of customers, this has led us to build even more capabilities that are specific to their needs.
It has been amazing to see customers’ IT staff (sys admins, engineers, and developers) move beyond infrastructure to focus on core business. That should be the full power of delivering the cloud. Yet, there is still work to do. The article sums it up best with the following statement – “the journey has only just begun and, frankly, there are some who have yet to realize that there is a journey to take.”
I have lately been thinking about everything we have built at Contegix. We have accelerated the pace of innovation significantly over the past 3 years. The changes are profound and reward our customers daily. I was reminded of this in how we addressed the leap second addition in 2015 vs. 2012. In the end, it comes down to doing a series of small things – regularly, consistently, and successfully.
As the author and voice of Sherlock Holmes, Sir Arthur Conan Doyle coined the phrase “The little things are infinitely the most important.” Doyle was not alone, as similar philosophies have been preached by numerous people, from Darren Hardy to John Wooden. The former wrote a book on this, called “The Compound Effect”.
John Wooden, the former head coach of UCLA who won ten NCAA national championships, stated “It’s the little details that are vital. Little things make big things happen.” He also demonstrated this point at the start of every season. The first thing Wooden would do with new college basketball players was sit them down and teach them how to put on their shoes and socks. Wooden considered this the initial lesson for “everything we would need to know for the rest of our lives.”
Yet, in our culture of instant gratification, instant cloud provisioning, and burstable needs, everyone wants success rapidly, which has become a requirement for many businesses. Waiting simply is not an option for many people and businesses; however, doing the small things takes time. Doing the small things is what allows doing great things. Contegix doing the small things in an intelligent manner is how we fulfill these customer’s instant needs.
This is why we focus on seemingly small things, such as color coding and labeling every cable, rigorously testing patches, and still performing manual data center walkthroughs just in case. It’s why we put so much emphasis on process, procedure, and security. Customers do not become loyal brand buyers by accident. Our partners choose us because they know the details they should not have to care about are also the one’s that we put front and center.
The reality is that what we do is hard to do at our level. We have to take a series of small steps in rapid succession, each with precision accuracy. We achieve big things by relentlessly focusing on small things. It’s that easy, and it’s that hard. I am often reminded of this when I walk through our data centers. We take time and go through painstaking details to ensure everything is right.
Our core value of rapid accelerated growth is about the growth of our stakeholders – customers, partners, and employees. We must adamantly strive to incrementally get better each day, by doing the little things correctly. These compound upon each other. This is what makes a difference and allows our customers, partners, and employees to build greater things, especially themselves.
I was recently asked the question “What companies do you admire?” In the technology industry, it would be easy to pick the suspected companies – Apple, Oracle, eBay, Square, Atlassian. Many of these companies started as an idea, developed amazing cultures, and have grown to accomplish technical feats that have changed the world.
Yet, my list is comprised of 2 companies well outside the tech industry. In fact, one is in manufacturing and the other is in entertainment.
Lincoln Electric – Innovation in product and employment culture in a commoditized industry.
As a company, every new product and service we create is almost immediately outdated the moment it is released. Competitors, both new and old, can and will target anything successful we accomplish. This means that we must remain diligently focused on our people and the culture to outpace and deliver for our customers. Our innovation and delivery are concretely linked to this, similar to Lincoln. We want the best talent.
Lincoln is somewhat well known for their guaranteed employment. While most may consider their “Guaranteed Continuous Employment” model as archaic, the reality is different. It is locked to a continuous performance improvement and merit-based compensation for those who meet the benchmarks. More important, it and other cooperative programs bring forth all challenges and potential ideas. This includes innovations in the creation and delivery of products and services.
Contegix does this today and must continue to do such going forward. This is critical to our continued growth and is epitomized in our core value of Rapid Accelerated Growth. Rapid Accelerated Growth is about the growth of our stakeholders – talent, customers, partners, vendors, etc. Our mission is to help them grow, and we believe this will inevitably translate to growth of our top and bottom lines.
Disney – Operational excellence and brand loyalty.
Disney is well known for both operational excellence and brand loyalty (internally and externally). I had the opportunity to personally experience both a few years ago on a Disney cruise with the family. Minor tasks, such as cleaning the handrails, were just as important as the major ones. Disney realizes the minor details leave an impression and make a difference. In the case of the handrails, cruises are notoriously known for outbreaks of infections. Just the mere visible nature of cleaning the handrails allows the guests to be more carefree. Cast members (not employees) are fully engaged in the brand of Disney. It hit me when I watched stingrays trained to respond to a Mickey Mouse cutouts. They knew food would be available when they saw the cutouts.
These traits are the exact ones at the heart of our “Go Beyond” philosophy.
As the holder of a customer’s electronic livelihood, we are committed to a level of operation excellence that parallels the best, including Disney. One can see it in our minor details, from the meticulous cabling where every cable is labeled and color coded to the architecting of solutions to meet an individual company’s needs.
Brand loyalty is about our internal and external customers. Similar to Disney, we believe that we must build an exceptional customer relationship with every stakeholder, including our talent, our customers, and our partners. The power of this connection will continue to drive employee retention and customer loyalty. Even when presented with other options, this allows us to deliver an outstanding value for both as we “Go Beyond”.
Contegix’s industry has gone through a series of name changes in the past 20 years. We have gone from being called “Internet Service Providers” to “Web Hosting Service Providers”. The “Web” was replaced with “Application” and later dropped as companies embraced the value of having all applications available via the internet, not just their website.
A decade ago, Contegix was one of the companies that helped pioneer a higher level of service for these applications. We believe that our customers are more innovative, more productive, and genuinely better run businesses when they are focused on their specific uniqueness rather than hardware and application infrastructure. Thus, the term “Managed Service Provider” was born. This is was specifically true for our managed services as we often push down into the application infrastructure.
In the past few years, the term “cloud” has become ubiquitious. This has led to Contegix being referred to as a “Cloud Service Provider”. Today, we use this term and often extend it to “Managed Cloud Service Provider” when describing what we do. We still passionately believe that managed services are what often help companies drive the benefit of IT.
The commonality used throughout this evolving name change has been the phrase “service provider”.
At our core, we provide our customers service as defined by “the action of helping or doing work for someone”. It’s represented in our core values. We believe in our mission to help lift the burden of technology. For many, this is through our private cloud solutions while others it may be colocation. For all, it includes our Go Beyond philosophy of service. As a “service provider” we can think of no greater privilege than the opportunity to deliver outstanding service and support to our customers on a consistent basis. We embrace the service provider label and regardless of what future descriptors are bestowed upon our industry, we will always remain true to our core and who we are.